Privacy Policy

Effective Date: February 23, 2026
Last Updated: February 23, 2026

Upstate Home Maintenance (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heatingandairspartanburgsc.com/ (the “Website”), use our services, or interact with us in any other way.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

A. Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form
• Request a quote or consultation
• Subscribe to communications
• Make a purchase
• Communicate with us via phone, email, or SMS

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Company name
• Payment information (if applicable)
• Any other information you choose to provide

B. Automatically Collected Information

When you access our Website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time and date of access
• Referring website

C. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic
• Personalize content
• Support advertising efforts

You may disable cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

• Provide and deliver services
• Respond to inquiries
• Schedule appointments
• Send transactional communications
• Send marketing communications (where permitted by law)
• Improve our Website and services
• Comply with legal obligations
• Protect against fraud or unauthorized activity

3. SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from us, the following terms apply:

A. Information Collected for SMS Communications

When you opt in, we may collect:

• Your mobile phone number
• Your name (if provided)
• Date, time, and method of opt-in
• Message delivery and response data
• Information you provide in replies

We maintain records of consent as required by law.

B. How We Use SMS Information

We use SMS information to:

• Respond to inquiries
• Confirm appointments
• Provide service updates
• Send transactional notifications
• Send promotional or marketing messages (if you have opted in)

Consent to receive SMS messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

By submitting your phone number through our website or contacting us directly, you consent to receive SMS messages from Upstate Home Maintenance Services SMS Program, which provides text communications related to service scheduling, appointment confirmations, job updates, follow-ups, and customer service communications. You may opt out of receiving messages at any time by replying STOP to any message you receive. If you previously opted out and wish to rejoin the program, you may do so by replying START or by submitting a new request through our website. For assistance, reply HELP to any message or contact our support team directly. Message and data rates may apply depending on your mobile carrier and plan. Mobile carriers are not liable for delayed or undelivered messages. We respect your privacy and will only use the information you provide for communications related to our services and will not sell or share your personal information with third parties for marketing purposes. For more information, please review our full privacy policy at https://heatingandairspartanburgsc.com/privacy-policy/. Our messaging practices comply with applicable A2P messaging regulations, CTIA guidelines, and carrier requirements, and by opting into this program you confirm that you are the authorized user of the provided mobile number and consent to receive communications from Upstate Home Maintenance Services in accordance with applicable federal and state laws.

C. Sharing of SMS Information

We do not sell, rent, or share your mobile number with third parties for their marketing purposes.

We may share your number with trusted service providers who assist in delivering SMS messages (such as messaging platforms and CRM systems). These providers are contractually obligated to safeguard your information.

D. Opting Out of SMS

You may opt out at any time by:

• Replying STOP to any message
• Contacting us at [email address]
• Calling us at (864) 860-2186

You may receive one final message confirming your opt-out. After that, you will no longer receive SMS communications unless you re-enroll.

For assistance, contact us directly.

E. Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our services
• Respond to inquiries and customer service requests
• Process transactions
• Send administrative communications
• Send marketing and promotional materials (you may opt out at any time)
• Improve website performance and user experience
• Comply with legal obligations
• Protect against fraud or unauthorized activity

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

A. Service Providers

Third-party vendors who perform services on our behalf, such as:

• Payment processors
• Email marketing platforms
• Website hosting providers
• Analytics providers (e.g., Google Analytics)
• CRM systems

These service providers are contractually obligated to protect your information.

B. Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from public authorities
• Protect our legal rights
• Prevent fraud or security threats

C. Business Transfers

If we merge, sell, or transfer assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion
• The right to restrict processing
• The right to data portability
• The right to opt out of marketing communications
• The right to opt out of the sale or sharing of personal information (if applicable)

To exercise these rights, contact us at:
upstatehms@gmail.com

We will respond in accordance with applicable law.

8. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Website is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such information, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of the Website after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Upstate Home Maintenance
Email: upstatehms@gmail.com
Phone: 864-860-2186